City of Victoria

Victoria Fire Department
Customer Survey
2011

Please take a few minutes to complete the following survey.

Was this your first contact with the Victoria Fire Department? Yes No

What was the nature of the contact? Fire EMS Other

Please select the appropriate box:
1. Professionalism Exceeded Expectations Met Expectations Did not Meet Expectations
Comments

2. Service Quality Exceeded Expectations Met Expectations Did not Meet Expectations
Comments

3. Staff Appearance Exceeded Expectations Met Expectations Did not Meet Expectations
Comments

4. Employee Knowledge Exceeded Expectations Met Expectations Did not Meet Expectations
Comments

5. Problem Resolution Exceeded Expectations Met Expectations Did not Meet Expectations
Comments

6. Were all your needs met by the VFD members? Yes No
Comments

Your additional comments and suggestions are appreciated.

The Victoria Fire Department Thanks You for your time and input.